Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Eastbourne | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Eastbourne is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss Eastbourne is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as an online pharmacy clinic serving patients in Eastbourne and across the UK.

2. Data We Collect

When you use our services, we may collect the following categories of personal data:

Identity data: full name, date of birth, gender
Contact data: email address, phone number, delivery address
Health data: medical history, current medications, weight, BMI, and other health information relevant to your treatment
Payment data: billing details processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments via our pharmacist consultation process
To process and dispense prescriptions safely and appropriately
To arrange delivery of your medication, which is dispatched within 1 working day once approved by our pharmacist
To communicate with you regarding your treatment, orders, and any follow-up care
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and website functionality

We process your data on the legal bases of contractual necessity, legal obligation, and, where required for health data, explicit consent and the provision of healthcare.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies may include:

Essential cookies: required for the website to function correctly
Analytics cookies: help us understand website traffic and usage patterns
Preference cookies: remember your settings and choices

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following limited circumstances:

Delivery providers: to fulfil and track your medication orders
Payment processors: to securely handle your transactions
Healthcare professionals: where clinically necessary or required for your care
Regulatory bodies: such as the GPhC, NHS, or other authorities where we are legally required to do so
IT and platform providers: who support our website and systems under strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance, or longer where legally required. Payment data is retained only as long as necessary for accounting and legal purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your rights under UK GDPR, or have a concern about how your data is being handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns about our data handling practices with the relevant supervisory authority if you believe your data has not been handled appropriately.